The purpose of this post is to simplify and give you a better understanding of how our pre-order deals work.
What is pre-order?
Pre-Order is an order placed to assure for you an item that will soon be available on the market. In case of special or limited edition, a pre-order will guarantee the ordered pieces for you.
Since finished items are out of stock and not available yet, when we create “Special Order” labelled product page, please be aware that “Special Order” products may have a slight difference in delivery time and return policy terms.
Pre-order assures you of getting “Special Edition” and “Limited Edition” items. These are usually the hottest and most popular ones on the market. In most cases, demand for them exceeds supply, hence they often get sold out soon after they hit the shelf.
Additionally, pre-order way ensures you get the product as soon as possible with the additional benefit of a special discount on the original price or an extra accessory!
In general, it is the best way to make sure the client will get the ordered item, before it has been sold out. Please contact us for more details on the benefits of pre-ordering.
How to find pre-order items?
Before launching a new “Special Edition” or “Limited Edition” collection, it will be live with a “Pre-Order” label on the item.
In case of “Special Order” items, just contact us and we will send you an invoice to complete the order.
Availability of pre-order items?
Estimated time of arrival is not always ascertainable when it comes to pre-order items. Estimated production time may be affected by unforeseen factory issues. That said, we promise that to update the ETA on the “Notice” area of the product page in a timely manner if available.
How is pre-order shipped?
For pre-order items, shipment is arranged based on how soon payment is cleared and inventory availability. The approximate shipping time is four weeks at the maximum.
Is pre-order change possible?
Changes are subject to our refund policy. "Pre-Orders" are non-refundable and cannot be returned.
However, on Pre-Order, there is no extra charges, shipping is free and a 2-year warranty is included.
If you have further question on pre-order, please contact us at firstname.lastname@example.org. We will do our best to assist you and make the process as clear as we can.
Additionally, any feedback would be greatly appreciated.