Warranty & Repair

Every new DAVOSA timepiece comes with an automatic two-year guarantee. In the unlikely event of a production defect appearing in the first two years, you can send your watch to our service center to be repaired.

Maintenance

A DAVOSA watch should be treated with care and sent for revision (reconditioning) every three to five years, depending on the calibre, climatic conditions and the type of use to which it is subjected. Revision includes taking apart the clockwork in its entirety, chemically cleaning the individual parts, reassembling the watch and finally lubricating it. Any defects are eliminated and worn-out parts are exchanged. Every DAVOSA watch is then subjected to a series of tests after servicing.

You are welcome to contact your local DAVOSA dealer for a service inspection. Alternatively, you can send your watch directly to our main service centre. Before we carry out any work, we will provide you with a cost estimate for the necessary repairs. You are then free to decide what you would like to have done.
Please get in touch with us via our  contact form, before you send in your watch for servicing. Please also note the following instructions to ensure that servicing runs smoothly.

Shipping instructions

Please note down important details about your watch, such as its reference number, the date of purchase and the engraved number on the case back. Please also provide your full name, address, country of residence, telephone number, email address, as well as the reason why you are sending your watch to be repaired.

If your watch is still under guarantee, you must also enclose your certificate of guarantee and your purchase receipt.

Please use suitable packaging that ensures your watch is protected during transport.

Ensure that you send the package by registered delivery.

Important notice:
DAVOSA disclaims any relationship to, or responsibility for, any timepiece or other item bearing the DAVOSA name, brand, logo or symbol offered for sale by anyone not being an official DAVOSA retailer. Purchasing such an item from an unauthorized party is therefore at the buyer's sole risk. No explicit or implicit warranty or servicing or any other obligation shall ensue for DAVOSA or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a duly stamped DAVOSA international warranty certificate. For the above reasons and in your own interest, you are invited to acquire only genuine DAVOSA watches available exclusively from a legitimate DAVOSA official retailer.